Earlier, I blogged about looking for the perfect business for me. A former colleague of mine recently shared with me that he now has a home-based call center. I don't know how the heck this works. Basically, he just hired one person to be trained for a certain product. Most of the products offered to home-based call center owners are specialty products and for every sale, they get a certain percentage of the sale. That sounds like a good business, only if you hire the right sales person.

Putting up your own call center may be VERY expensive for some. I know some medium-size call centers in Manila who've been successful too. Some of them have, say, 50-80 employees and have managed to survive despite the surplus of small local and international call centers. What I don't like about this business is the technology part. Another friend of mine from Dumaguete said she had to learn about switches, routers, network security products, servers, etc -- all in one month. Fortunately, she was able to manage everything. The call center is still operational and has grown from 30 to 150 employees (if memory serves me right).

I guess I just can't see myself talking about IBM, Nortel or Avaya products and get people with Cisco certificates -- this sounds like a huge capital should be gathered before planning to put up one. Or maybe, people like me can start small. We can start with that one agent for a home-based call center and from there, manage it until it grows.

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